Singapore Airlines Inc. – Michmutters
Categories
Business

Here’s why Trivago CEO believes travel will be even more expensive

Aussies are keener than ever to hop on a plane and escape what has been a pretty rough past few years.

Almost 57 per cent of Aussies are planning a getaway in the next 12 months which is up 49 per cent from December, according to Finder’s Consumer Sentiment Tracker.

However, travel at the moment comes with a heftier than usual price tag.

KAYAK’s data shows the average return economy international flight price in Australia based on flight searches in July (between July 1-18) was approximately $1761 – an increase of about 14 per cent compared to the same period in May (between May 1-18) .

Meanwhile, the consumer price index (CPI) July report shows plane tickets have soared 27.7 per cent on a year-over-year (YoY) basis.

And sadly it is a tendency likely to stick around for a bit longer, according to Angus Kidman, travel expert at Finder.

“Sale fares are definitely higher than they were pre-pandemic. Tiger used to regularly offer $9 domestic fares,” Mr Kidman said.

“We won’t see that again. Jetstar has offered a handful of $22 fares this year, but only outside of peak periods and for a tiny number of seats.”

He said Virgin’s floor in sales is now generally $49, and for Qantas it’s rare to see any sub-$100 flights.

“I don’t expect we’ll see much change to that in 2022. The arrival of new competitor Bonza may create a little price pressure, but many of its routes are regional and I’m expecting that it will be charging well over $100 for a seat most of the time.”

‘On the rise’

Trivago (TRVG) CEO Axel Hefer believes “costs will continue to go up”, attributing it to staffing shortages and labor costs.

“You see a fundamental shortage of people in travel and hospitality, and the reason is that a lot of companies have actually reduced their staffing during the pandemic,” Mr Hefer told Yahoo Finance.

“[Companies] are now struggling in very tight labor markets to staff up again. So they will have to pay up, and that cost will be passed on.”

Flight cancellations

The Bureau of Transportation Statistics quantified that 88,161 flights have been canceled so far this year, with many being attributed to staffing issues.

Virgin Australia, Qantas, and Air New Zealand were all named among the global airlines with the current highest cancellation rates, while Singapore Airlines was noted as the carrier with the lowest cancellation figure.

The new data, compiled by aviation analytics company Cirium, looked at flight data from 19 major airlines in the three months to July 26 which revealed Virgin Australia to have one of the highest cancellation rates at 5.9 per cent.

Air New Zealand and Qantas were also named in the top five airlines with high cancellation rates, at 3.7 and 3.3 per cent respectively.

Singapore Airlines, which remains the top international carrier in Australia, was dubbed the most reliable airline, with a 0.8 per cent cancellation rate.

Notably, of all 19 studied carriers, Virgin boasts the smallest international network, possibly skewing the data, according to Australian Aviation.

Australia’s worst month for flying

Australian airlines recorded their “worst ever” month in June for flight delays and cancellations with a total of 5.8 per cent of all flights canceled – nearly three times more than the long-term cancellation average.

There were 63 per cent of all flights arriving on time in June, with 61.9 per cent departing on schedule, the Bureau of Infrastructure and Transport Research Economics (BITRE) report found.

BITRE said these figures mark “the worst” the industry has seen since records began in November 2003.

The report looked at delays and cancellations across all major Australian airports in the month of June.

The severe disruption was fueled by staffing shortages, staff sicknesses, mid-year school holiday travel surges and severe weather events, including flash flooding throughout NSW.

Qantas recorded the highest percentage of cancellations at 8.1 per cent during the month, followed by QantasLink, Virgin Australia, Jetstar, Virgin Australia Regional Airlines and Rex Airlines.

Qantas recorded just over half of their airlines arrived on time in June, at 59 per cent, while Virgin achieved the highest level of on time departures among the major domestic airlines at 60 per cent.

A Qantas spokesperson told NCA NewsWire the flight delays and cancellations were not the kind of performance that they were delivering pre-Covid.

“A rise in Covid and other illnesses among airline crew as well as the tight labor market led to flight disruptions for all domestic airlines in June,” they said.

“We had rostered additional crew on standby which helped lessen the impact of Covid-related crew absences and meant 85 per cent of our domestic flights for the month departed within an hour of schedule.”

“Flight cancellations in July were lower than they were in June, call center wait times are now better than they were pre-Covid and our mishandled bag rates are close to what they were before the pandemic.”

.

Categories
Business

Qantas travelers faced massive delays due to IT glitch at Melbourne airport

Qantas is battling to deal with nightmare queues at Melbourne Airport this morning after a nationwide computer outage grounded flights on Sunday evening.

Travelers looking to jet from the Victorian capital to Sydney today were met with huge lines snaking all the way to the international terminal as the airline struggled to deal with the “domino effect” caused by the IT glitch.

“(The queue) snakes all the way back pretty much to the international terminal,” Today reporter Christine Ahern said.

“On top of this, there’s a fairly long queue for the service desk as well because there are three canceled flights to Sydney. So, people are trying to be rebooked on other flights.”

According to the carrier, the issues began at 2.30pm on Sunday, with at least a dozen flights affected.

By Monday morning, several people had taken to Twitter to share angry messages about their flights being cancelled.

The latest issue to hit the embattled airline has also led to renewed calls for CEO Alan Joyce to stand down.

Hello @Qantas. Again flight cancellation W*F. ‘We are sorry we had to cancel your flight QF417 from Sydney at 06:45 on Mon 1 Aug’. Alan Joyce please resign,” wrote a Twitter user.

Qantas forced to increase costs

Recently, Qantas was also forced to cut several flights from their schedule, while hiking up the price of domestic flights due to higher fuel costs.

On Thursday, the airline said they had been pushed to “rebalance capacity and fares,” so they could increase the number of passengers flying on the remaining flights.

Prices saw an increase of up to 2.6 per cent, adding around an extra $10 per ticket. This comes as jet fuel has seen increases of 28 per cent throughout 2022, soaring at prices of around A$208 a barrel.

Speaking to 2GB’s Ben Fordham, Qantas Domestic and International CEO Andrew David said that flights would be reduced over July and August and apologized to customers.

“We are the national carrier, people have high expectations of us, we have high expectations of ourselves and clearly over the last few months we have not been delivering what we did pre-COVID,” he said.

“We have reduced some of our flying this month and we’re planning to do the same next month, recognizing the operation pressures we have.”

Read related topics:melbourneqantas

.

Categories
Business

Qantas nightmare: Australian traveller’s horror overseas flight saga

As I found myself stranded in Athens airport, surrounded by unsympathetic airline staff and forced to splash out an extra $2700 on new flights back home, I couldn’t help but feel this all could have been avoided.

Like thousands of other Aussies, I too had a nightmare experience flying with Qantas.

It’s amazing what can happen to a beloved national airline when it sacks 9000 staff, outsources thousands of jobs, moves customer service teams overseas and hands out millions in bonuses to executives.

My nightmare all started when I fell for the trap that is ‘frequent flyer flights’.

I applied for a credit card back in May (disastrous idea), splurged on a new laptop to secure 120,000 bonus Qantas points and booked my first overseas holiday in years.

There was a slight catch, my flights to Europe were from Adelaide – but given I had spent less than $1000 on taxes in addition to my points I thought I had scored a bargain.

I called up the Qantas helpline in a bid to see if they could help me book connecting flights from Sydney to Adelaide – mistake 1.

Instead of booking me a simple flight home from Adelaide to Sydney, they REPLACED my overseas return leg from Athens to Adelaide.

It wasn’t until a few days later that I noticed my overseas leg had vanished and been simply replaced with the domestic flight.

I spent over five hours that night on hold as I desperately tried to explain what had happened to call center workers who struggled to even speak to me let alone understand my complaint.

This is of course not their fault, they are doing the best they can in difficult circumstances. The blame lies with an airline that sacrificed quality, local customer service for cheaper labor.

Just one Qantas call center is located in Australia – and that Hobart team specifically services the airline’s premium clients (the big spenders).

I would wait two hours on hold, before finally getting onto someone – who would then spend 30 minutes attempting to understand my issue, only for them to hang up on me.

After over five hours I finally got onto someone who told me they could no longer get me on my original flight (Athens to Doha to Adelaide) as it was now full.

Qantas has since informed me that the domestic leg wasn’t ticketed correctly – which resulted in my overseas flight being cancelled.

With my trip approaching and still no return leg, I took matters into my own hands and booked another flight via Vietnam.

With so few options available I had to book the Vietnam to Sydney leg with a different airline – Jetstar.

I called up Qantas to make sure that I would be able to get a transit visa at the airport in Ho Chi Minh as I would need to check my bags in and out again during my short four-hour layover between flights.

A spokesperson told me there would be no problems getting a visa at the airport – mistake 2, blindly trusting Qantas again.

Three weeks of blissful travel – visiting my best mates in picturesque Switzerland, a romantic trip in Santorini – finished with me being stuck in Athens after Qantas’ advice was swiftly shot down.

Airline staff refused to let me on my flight as I had no visa – despite the assurances of Qantas it would be fine.

Ironically, the only option presented to me was to spend almost 2000 Euros to get back onto the Athens-Doha-Adelaide flight that I had originally booked months ago – only for Qantas to inexplicably cancel without telling me and then assure me there were no seats on the flight.

Turns out there were seats on the flight Qantas.

And while a seedy room above an Adelaide pub wasn’t exactly how I pictured closing out my trip – I was just glad to get home and be done with travelling.

Qantas’ statement:

“Unfortunately, it appears that the additional domestic flight was not ticketed correctly when it was added to your booking which led to the Qatar Airways booking being automatically canceled by their system.

“Our agent was unable to secure you another seat on that Qatar flight as there were no more reward seats available on the flight.

Our contact centers are not trained to provide visa advice, rather they should direct you to the relevant consulate, and we apologize that this process wasn’t followed.

“We are following up your experience with a full review to help prevent it happening again.”

Read related topics:qantas

.