holiday period – Michmutters
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Warning Australians could miss out on Christmas holiday flights, accommodation

If you thought the chaos at airports over the July school holidays was enough to send you mad, experts say a whole lot more pain is coming – and not just when it comes to flying.

With Christmas holidays creeping up and the busiest holiday period just around the corner, Aussies hoping for a breezy summer escape are being warned to book now – or face being left out in the cold.

Accommodation platform Stayz revealed one-in-five Aussies have already booked their end of year holiday, with newly released data predicting a possible sold out summer in top holiday home destinations over the Christmas break.

“Booking for year-end Christmas holidays in July is now the norm” says Simone Scoppa, travel expert at Stayz.

“Prior to the pandemic, we knew that travelers mostly booked Christmas holidays in the month of September. But, the last two years have seen this peak period move to July as travelers get in early to secure their holiday home.”

According to the research, families heading into the silly season are increasingly searching for whole holiday homes with pools, in a waterfront or beachside location, and for the accommodation offering to be pet friendly.

Ms Scoppa said heading into July and August, the most popular destinations that have seen a spike in summer bookings include the Fraser Coast in QLD, the South West region of WA, the Barossa wine region in South Australia and smaller coastal towns along the Great Ocean Road in Victoria.

Airbnb, who recently launched the ‘Categories’ section for unique-style homes, predict this summer will have an increased interest from the international market now that border restrictions are over.

“While traditional holiday destinations continue to be popular, last year we saw guests seeking stays in those lesser-known locations that might be slightly further afield,” Susan Wheeldon, Airbnb’s Country Manager for Australia and New Zealand, told news.com.au.

“This summer, Aussies won’t be the only ones snapping up fun and unique homes on Airbnb, with international travelers also looking to experience Down Under – from our world-famous coastal cities and towns, to breathtaking rural landscapes.”

Ms Wheeldon tips locations like Rye, Apollo Bay and Bright to be popular once again this summer, along with South West Rocks and Nelson Bay in NSW.

With airports and airlines across the country – but particularly along the east coast – battling staff shortages, flight cancellations and delays coupled with the post-Covid travel boom, experts warn travelers could be in for long wait times over the summer holidays for both domestic and international travel.

On Monday alone, 21 flights were canceled in Sydney across the Qantas, Virgin Australia, Jetstar and Rex networks. Virgin dumped 10 flights, Qantas nixed eight, with two pulled from Jetstar and one from Rex.

Melbourne Airport faced similar struggles, with 20 flights scrapped as of 8.30am.

This included seven flights from Qantas, five from Emirates and Virgin Australia, two from American Airlines and one from British Airways.

The flights canceled at both airports were between 6.30am and 7pm on Monday.

With airlines struggling to keep up with demand amid staff shortages, Qantas announced they would be reducing flights in July and August.

Domestic and International CEO Andrew David apologized to customers as a result of the ongoing chaos being faced at airports across the country.

“We are the national carrier, people have high expectations of us, we have high expectations of ourselves and clearly over the last few months we have not been delivering what we did pre-Covid,” he said.

“We have reduced some of our flying this month and we’re planning to do the same next month, recognizing the operation pressures we have.”

It is understood the airline will be rostering on extra staff for the Christmas period, and any large widebody aircraft will be deployed to assist with domestic flights if need be.

In 2022 alone, Aussies have faced a string of rising cost of living pressures and accommodation reservations have been no exemption.

It hasn’t exactly been cheap to holiday domestically for many years, but staggering figures show that it has gone from bad to worse in the past 13 months.

Data from trivago released in June – recorded hotel price shifts from more than 400 booking sites for over 2 million hotels around the world in its Hotel Price Index. The survey uncovered an astronomical increase in the price of an Aussie getaway.

It shows the average price of a hotel in Sydney has arisen almost 25 per cent over the past year while hotel rooms in Melbourne have seen a 24 per cent spike in the same period.

This means the average cost of a hotel room in Sydney is now above $240 per night, up from $206 a night a year ago. For Melbourne, the average cost is now $239, up from $200 in August last year.

The CEO of Tourism Accommodation Australia, Michael Johnson said the hike in prices came down to staff shortages still plaguing the industry, with many hotels forced to operate at 70 to 80 per cent capacity which was impacting revenue.

“I know hotels that are still looking for 30 to 40 staff, instead of running two restaurants they are only running one,” he said.

“They’re not taking conference bookings, because they just don’t have the staff to manage those bookings.”

But despite the angst and frustration following travelers to airports both domestically and internationally, Australians have not been deterred from traveling and there’s no sign of it waning off in the future, according to Finder’s Consumer Sentiment Tracker.

More than one-in-two (57 per cent) of Aussies are planning a getaway in the next 12 months, including 32 per cent who plan to travel within Australia, 12 per cent who plan to travel internationally, and 13 per cent who plan to travel both domestically and overseas.

This is up from 49 per cent last December.

According to Finder’s Covid Comfort Indicator, Aussies rank their level of comfort with overseas travel at 4.3 out of 10, up from 2.7 in January. They feel slightly more at ease with domestic travel, ranking it 6.1 out of 10.

“The travel industry is finally seeing some normalcy for the first time in over two years. People aren’t as concerned about prices, they just want to travel again,” said Angus Kidman, travel expert at Finder.

“The key to making the most of any travel sale is to be flexible with dates and open-minded about destinations. Don’t forget to book your travel insurance as soon as you’ve locked in your trip.”

Ms Scoppa agreed, saying with many Australians missing out on travel plans due to Covid-19 interrupting plans in 2021 – the advice was to be organized and book now.

“The advice is simple, we recommend that you book now for your Christmas holidays, rather than leaving it to the last minute, where there may be limited choice,” Ms Scoppa said.

“The Mackay and Central Coast NSW regions are typically favorite summer destinations, that in years past have been close to a sell out, so it is good news for travelers looking ahead to book for Christmas that availability is still looking good for these destinations.”

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Business

Qantas nightmare: Australian traveller’s horror overseas flight saga

As I found myself stranded in Athens airport, surrounded by unsympathetic airline staff and forced to splash out an extra $2700 on new flights back home, I couldn’t help but feel this all could have been avoided.

Like thousands of other Aussies, I too had a nightmare experience flying with Qantas.

It’s amazing what can happen to a beloved national airline when it sacks 9000 staff, outsources thousands of jobs, moves customer service teams overseas and hands out millions in bonuses to executives.

My nightmare all started when I fell for the trap that is ‘frequent flyer flights’.

I applied for a credit card back in May (disastrous idea), splurged on a new laptop to secure 120,000 bonus Qantas points and booked my first overseas holiday in years.

There was a slight catch, my flights to Europe were from Adelaide – but given I had spent less than $1000 on taxes in addition to my points I thought I had scored a bargain.

I called up the Qantas helpline in a bid to see if they could help me book connecting flights from Sydney to Adelaide – mistake 1.

Instead of booking me a simple flight home from Adelaide to Sydney, they REPLACED my overseas return leg from Athens to Adelaide.

It wasn’t until a few days later that I noticed my overseas leg had vanished and been simply replaced with the domestic flight.

I spent over five hours that night on hold as I desperately tried to explain what had happened to call center workers who struggled to even speak to me let alone understand my complaint.

This is of course not their fault, they are doing the best they can in difficult circumstances. The blame lies with an airline that sacrificed quality, local customer service for cheaper labor.

Just one Qantas call center is located in Australia – and that Hobart team specifically services the airline’s premium clients (the big spenders).

I would wait two hours on hold, before finally getting onto someone – who would then spend 30 minutes attempting to understand my issue, only for them to hang up on me.

After over five hours I finally got onto someone who told me they could no longer get me on my original flight (Athens to Doha to Adelaide) as it was now full.

Qantas has since informed me that the domestic leg wasn’t ticketed correctly – which resulted in my overseas flight being cancelled.

With my trip approaching and still no return leg, I took matters into my own hands and booked another flight via Vietnam.

With so few options available I had to book the Vietnam to Sydney leg with a different airline – Jetstar.

I called up Qantas to make sure that I would be able to get a transit visa at the airport in Ho Chi Minh as I would need to check my bags in and out again during my short four-hour layover between flights.

A spokesperson told me there would be no problems getting a visa at the airport – mistake 2, blindly trusting Qantas again.

Three weeks of blissful travel – visiting my best mates in picturesque Switzerland, a romantic trip in Santorini – finished with me being stuck in Athens after Qantas’ advice was swiftly shot down.

Airline staff refused to let me on my flight as I had no visa – despite the assurances of Qantas it would be fine.

Ironically, the only option presented to me was to spend almost 2000 Euros to get back onto the Athens-Doha-Adelaide flight that I had originally booked months ago – only for Qantas to inexplicably cancel without telling me and then assure me there were no seats on the flight.

Turns out there were seats on the flight Qantas.

And while a seedy room above an Adelaide pub wasn’t exactly how I pictured closing out my trip – I was just glad to get home and be done with travelling.

Qantas’ statement:

“Unfortunately, it appears that the additional domestic flight was not ticketed correctly when it was added to your booking which led to the Qatar Airways booking being automatically canceled by their system.

“Our agent was unable to secure you another seat on that Qatar flight as there were no more reward seats available on the flight.

Our contact centers are not trained to provide visa advice, rather they should direct you to the relevant consulate, and we apologize that this process wasn’t followed.

“We are following up your experience with a full review to help prevent it happening again.”

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