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Capel Court scammers steal $250k from NSW widow, $2.56m stolen altogether

A group of sophisticated scammers have stolen a quarter of a million dollars from a widow in NSW.

Lily*, a retiree from the NSW Mid North Coast near Port Macquarie, has been left reeling after learning she poured her $250,000 fortune into a fake investment scam.

The woman’s term deposit account was maturing and she was searching for a better return on her money.

In February this year, she was paying for her groceries at her local Woolworths when she picked up a magazine that had an advertisement inside it for an investment company called Capel Court.

“I contacted Capel Court as a result of the advert in the publication I’d seen, I’d noted the phone number and I rang them,” Lily recalled.

The so-called investment company had an online login portal and multiple employees with mobile and office phone numbers listed.

After going back and forth with company representatives for several weeks, including having a solicitor look things over, Lily eventually transferred her money in March believing she was investing in a European Investment Bank government bond.

Just a few months later news.com.au exposed that the Capel Court investment scheme was a sham. Including Lily’s losses, scammers have stolen at least $2.5 million that news.com.au knows of from six Australian victims. The highest individual loss totaled $750,000 and even an accountant in his 40s fell for the scheme.

After coming across the article and realizing she had been duped, Lily said, “I was stone cold, absolutely shocked. Probably for two weeks I cried on and off.”

Lily doesn’t have children and her husband has passed away so she was planning to leave whatever was left of her life savings to medical research to help cancer and Alzheimer’s patients.

She spoke to two different scammers who called themselves David Jones and Stephen Jones who answered all her questions and guided her through the process.

They promised her a 6.45 per cent return on her investment, with documents to back that up, which would mean she would be receiving $16,000 per year from dividends.

They tried to pressure her into depositing the money by saying there were limited spots available in the bonds fund as it was oversubscribed.

Lily almost wasn’t able to deposit her money because of the flooding along the east coast earlier this year.

“The flooding came between where I lived and where the bank was,” she said.

During the floods, the scammers called her up several times trying to get her to send the $250,000 onto them.

Finally, on March 10, Lily went into her local Westpac branch and by teletransfer, she moved $250,000 into a bank account for an instant payment system called Cuscal.

She claims bank staff didn’t ask questions and partly blames them for this unfortunate situation.

“I didn’t have any more contact [with the scammers] after everything was signed and sealed,” she said.

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In May, Lily learned she had been scammed after reading news.com.au’s previous articles.

Sure enough, when she went on the website had disappeared and she wasn’t able to get in touch with David or Stephen Jones.

“I’ve had a shocking two and a half months. I have to be [upbeat] otherwise I’d be so depressed I’d probably top myself,” she said.

Westpac wouldn’t comment on Lily’s individual case citing privacy reasons. They did not respond to questions about how they allowed an elderly woman to transfer $250,000 in one payment without raising the alarm.

“There has been a rise in investment scam activity, and we encourage all Australians to be vigilant,” a bank spokesperson said.

“Westpac invests heavily in scam prevention and has robust processes in place to alert and protect customers. We work hard to recover money for customers where possible.

“Investment scams often promise low risk for high returns. We encourage people to do their research and seek independent financial advice before making an investment.”

Sadly, this is not the first time this scamming syndicate has duped Australians out of hundreds of thousands of dollars.

News.com.au has previously reported on this same group of scammers, who posed as Barclays and Macquarie Bank and EQR Securities.

They scammed one Melbourne man out of $700,000, another schoolteacher out of $500,000, a retired couple lost $200,000 and an accountant fell for it too, losing $160,000. Another widow lost $750,000.

In October last year, retired Queensland couple Antje and Bardhold Blecken had $200,000 stolen from them when they mistakenly believed they were investing in a Barclays Bank term deposit.

Then in March, Melbourne man Andy* thought he was investing $700,000 into bonds with Capel Court. It was fake and he lost his life savings.

Robert*, an accountant, also sank $160,000 into the fraudulent Capel Court group while NSW couple Jody and Corey Bridges lost $500,000 to the same scam.

Michelle Lowry transferred $750,000 to EQR Securities in December last year, which also turned out to be fake.

News.com.au can definitively link these separate scam websites because the same aliases and mobile numbers were used by the fraudsters.

The scammers used multiple aliases including William Hughes, Ben Davis, Jacob Price, Oliver James and of course David Jones.

These particular scammers are fans of rapid payment platforms like Cuscal, Money Tech/Monoova and also cryptocurrency platforms including Binance, TechMarket AU/ED Australia and ElBaite. They have also used bank accounts through the Commonwealth Bank, ANZ, Citibank and NAB to channel money. It’s understood many of these accounts are under investigation.

In May, news.com.au reported on Melbourne widow Jacomi Du Preez, who lost $760,000 from the life insurance payout of her husband in an elaborate Macquarie Bank term deposit website that turned out to be fake.

Luckily, Ms Du Preez realized it was a scam within a day and was able to recover all her money.

A cyber security expert, Nick Savvides, told news.com.au these particular scams are “sophisticated” and “well-resourced”.

He believes it is likely they had a group of at least 20 people working together to steal large sums of money.

The money has probably ended up overseas and could be part of an organized crime gang.

Names withheld over privacy concerns

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Categories
Business

Phone company Circles. Life fined $300k by telco regulator over customer breaches

A telco company has been slapped with a $300,000 fine because it exposed nearly 2000 Australians to potential scammers.

Circles Australia Pty Limited, trading as Circles.Life, must pay a $199,800 infringement notice as well as $100,000 in compensation to fraud victims.

On Tuesday morning, the telco regulator, the Australian Communications and Media Authority’s (ACMA), announced the hefty costs.

Circles.Life breached the rules for phone number transfers a whopping 1,787 times when it sold SIM cards in retail stores between August and December 2021, according to the regulator.

The phone company was found to have failed to properly check the identity of purchasers, which meant cyber criminals then “took advantage of these lapses”.

As a result, 42 consumers experienced “fraud-related issues” which included their email and bank accounts being breached.

Of those, at least seven lost money to scammers.

The costly penalty is part of the ACMA’s broader crackdown on the telco industry, after implementing sweeping changes last month to combat phone scams which are on the rise.

The phone company should have adhered to multi-factor identification rules, according to ACMA Chair Nerida O’Loughlin.

“It is deeply concerning that Circles.Life did not have proper processes in place for such a long period and that so many people were affected or put at risk of identity theft and fraud,” she said.

“Combating these types of scams requires concerted action by all telcos and one weak link exposes all consumers to harm.

“It is the customers of other telcos who have fallen victim in this case by having their number transferred to Circles.Life without their knowledge.”

The ACMA also added that while the breaches should not have occurred, Circles.Life “responded quickly” when they realized the extent of the problem.

News.com.au has contacted Circles.Life for comment.

In a statement, the company said it had protocols in place for a one-time password verification for online port-ins, but the same rules didn’t apply for SIMs purchased at brick and mortar stores.

In April, the ACMA announced that phone companies will need stronger customer identity checks for “high-risk transactions” like SIM swaps, account changes or switching providers.

The new requirements, called the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022, came into effect on June 30.

Since then, telcos must use multi-factor authentication of their customers’ identities such as confirming personal information and responding with a one-time code, similar to how banks operate. Before the changes, telcos mostly only required a customer’s name, phone number, date of birth and address to authorize a change.

The ACMA warned that noncompliance can lead to “strong action” including “pursuit of significant civil penalties” like in the case of Circles.Life and also potential Federal Court proceedings.

News.com.au has extensively reported on a particularly ominous phone scam known as a SIM swap hack in the past.

A SIM swap hack is when a cyber criminal ports – or re-routes – the victim’s mobile number onto their own phone, allowing them to intercept text messages and reset passwords to things like bank accounts.

In many cases, scammers were able to do so by impersonating the customer to their telco provider, then convincing the company to switch the SIM card over to an eSIM card.

Often the scammers will transfer the phone number to another provider to make it harder for victims to regain control of their account.

News.com.au reported on a Sydney man waking up to find $52,000 stolen from him by SIM hackers, while an Adelaide schoolteacher lost her entire life savings, $43,000, from a similar order.

Between 1 January and 30 September last year, there were at least 510 incidents of reported SIM swaps, resulting in 163 cases of financial loss, according to the ACMA.

These losses amounted to $4.68 million, with the largest single reported loss being $463,782.

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Categories
Business

Metricon sacks NSW sales staff via Microsoft Teams

Construction giant Metricon has unceremoniously sacked the majority of its NSW sales staff via Microsoft Teams in the latest sign that the struggling company is teetering on collapse.

David Shorten, Metricon’s NSW state sales manager, informed staff at the Monday morning meeting that numbers would be cut to just 18, from roughly 60 currently, with redundancy payouts offered to those unable to be redeployed.

About 15 trainee sales consultants have also been terminated with no offer of redeployment.

“To better accommodate and reflect the requirements of the current market and ensure the most appropriate deployment of resources, we have undertaken an important review of the sales team,” Mr Shorten said in a statement read out in the Teams meeting.

“This is necessary to ensure we remain competitive in both the short and long term. The review was not undertaken lightly and has resulted in proposed changes to the current structure of the team. We understand that you may feel anxious at this time and that you are likely to have a number of questions. Under the proposed structure, the number of new home advisors will be reduced to 18.”

The affected employees were given until midday on Wednesday to offer any “thoughts, insights or feedback you may have regarding the proposed structure and approach”, with employees to be told if they’re being sacked by the end of the week.

Mr Shorten said Metricon would “select the most appropriately skilled individuals to occupy the positions moving forward” but warned “options are limited” for redeployment.

“In the event that you were unable to be redeployed to a suitable alternative position within the notice period, you would receive the relevant redundancy entitlements if they were available to you,” he said.

Employees who are offered one of the remaining roles but choose not to accept may not be entitled to a redundancy payout.

One employee, who asked not to be identified, said he had been expecting the announcement after Metricon closed its HR portal last Friday.

He said there had been some staff turnover recently with “people abandoning ship to go to competitors”, and those who stayed “basically had the rug pulled out from under them” through “no fault of their own” after believing the company’s repeated public denials that it was facing difficulties.

“It has not been received well by some of them,” he told news.com.au. “I’m a little bit burned by the whole situation.”

The company’s largest home builder was plunged into crisis in May amid reports it was on the verge of financial ruin and engaging in crisis talks with the Victorian government, following the sudden death of its founder Mario Biasin.

Acting chief executive Peter Langfelder has repeatedly shot down those allegations, but a question mark still hangs over Metricon’s future despite the company’s directors injecting $30 million into its business to allay fears about its survival, and a rescue deal being struck with Commonwealth Bank.

Last month, Metricon listed nearly 60 display homes for sale across NSW, Queensland, South Australia and Victoria, worth a total of around $65 million.

The Sydney employee said “events have snowballed” since Mr Biasin’s death, adding he was skeptical the company could survive.

“We still don’t have homeowners’ warranty insurance,” he said.

“We have not been taking deposits for the last 10 weeks. It should be known. People are still waiting for builds. I’m glad we haven’t been able to take deposits – do you want to be the guy that takes someone’s $20,000, $30,000 life savings and the company goes bankrupt in three or four weeks’ time?”

Reached for comment on Tuesday, Metricon confirmed it was “process of an internal restructure of the business, with an increased focus on delivering homes to more than 6000 Australians whose houses will be constructed this year”.

“To better accommodate and reflect the requirements of the current market and ensure the most appropriate deployment of resources, Metricon is working to appropriately reduce its sales and marketing capability while it focuses on the construction and delivery of more than 6000 homes,” a spokeswoman said in a statement to news.com.au.

“We have commenced a consultation process with our people. This process is proposed to lead to a reduction of personnel and redundancies across the national business.”

The spokeswoman said 2020 and 2021 saw record demand for homebuilding and that Metricon “expects demand to settle at pre-pandemic levels”. “As a result, the business will rebalance towards construction on homes it is currently building and the thousands more in the pipeline – the biggest volume in the company’s history,” she said.

The impacted roles will be at the “front-end of the business, predominantly in sales and marketing roles, representing approximately 9 per cent of the national workforce”.

“With the headwinds buffeting the industry, specifically labor costs due to competition for skills, combined with present global material cost hikes and with our very strong existing pipeline of work, we need to carefully balance the current pipeline of new builds with the construction side of the business,” Mr Langfelder said in the statement.

“We are working to restructure our front-end of the business given the current climate and the need to move forward efficiently. We are committed to looking after any of our people who may be impacted by these proposed changes, and they will continue to have ongoing access to the company’s support and mental health services.”

Mr Langfelder said Metricon was rebalancing the business’ focus over the next 18 months on executing builds as quickly and efficiently as possible whilst maintaining equilibrium in the pipeline.

“We have previously said that our company has a proven history of success and remains profitable and viable, with the full support of our key stakeholders – this remains the case today,” he said.

Mr Langfelder said Metricon was still expected to continue to contract on average 100 homes per week, in line with pre-pandemic levels. “Our future construction pipeline shows no sign of slowing down with more than 600 site-starts scheduled for 2023,” he said.

The spokeswoman did not address the claim that Metricon was not taking deposits.

The Australian building industry has been plagued with escalating issues that have already seen Gold Coast-based Condev and industry giant Probuild enter into liquidation in recent months, while smaller operators like Hotondo Homes Hobart and Perth firms Home Innovation Builders and New Sensation Homes, as well as Sydney-based firm Next have also failed, leaving homeowners out of pocket and with unfinished houses.

The crisis is the result of a perfect storm of conditions hitting one after the other, including supply chain disruptions due largely to the pandemic and then the Russia-Ukraine conflict, followed by skilled labor shortages, skyrocketing costs of materials and logistics and extreme weather events .

The industry’s traditional reliance on fixed-price contracts has also seriously exacerbated the problem, with contracts signed months before a build gets underway, including the surging costs of essential materials such as timber and steel.

It comes after it recently emerged that Australia recorded a staggering 3917 liquidations or administration appointments across all industries during the 2021-22 financial year.

The construction sector led the charge, representing 28 per cent of all insolvencies, although firms from countless industries also failed in the face of soaring inflation and interest rate pressures, Covid chaos, labor shortages and supply chain disruptions.

There were 1536 collapses in NSW, with Victoria recording 1022, Queensland 665, WA 350, South Australia 196, 91 for the ACT, 29 for Tasmania and 28 in the Northern Territory.

According to consumer credit reporting agency Equifax, “small-scale operators in Australia’s construction industry could well be the canary in the coal mine for the difficulties that lie ahead for this sector”.

The company late last month claimed that “the significant increase in construction company failures since the start of the year shows no sign of abating”, with provisional data indicating that construction insolvencies increased 19 per cent for the month of May, sitting 43 per cent higher than May 2021.

Overall, construction insolvencies have increased 30 per cent over the last 12 months, according to Equifax.

[email protected] with Alexis Carey

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