employment – Michmutters
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Australia

Childcare sector reaching crisis point over workforce shortages and low wages

Community childcare center director Rebecca Stiles is close to breaking point.

After 27 years in the industry, she’s now contemplating what was once unthinkable – joining the exodus from childcare and education.

“That’s actually heartbreaking, to think that crosses my mind, to move on to somewhere else,” she told 7.30.

The reason for her growing stress is staff shortages at her community center at Hillbank, in Adelaide.

“Sometimes I wonder how I cope,” she said.

“I do find I spend most of my time staring at my roster at my desk, wondering what I’m going to do for that afternoon or the next day.”

It’s a similar story across the country.

“It was critical before COVID,” said Elizabeth Death, the chief executive of the industry body Early Learning and Child Care Australia (ELACCA).

“It’s now even more dire.”

There is broad agreement about the root cause of the problem – wages in the sector are just too low.

Working in the sector requires at least a diploma qualification or a bachelor’s degree, but many early childcare educators receive little more than the minimum wage of around $24 an hour.

headshot of Helen Gibbons giving an interview.
Helen Gibbons says early educators have “voted with their feet”, leading to huge vacancies in centers across the country.(ABCNews/7.30)

“You can have a degree and work in an early education setting, and exactly the same degree will allow you to earn at least 30 per cent more if you worked in a school,” said Helen Gibbons, the director of early education at the United Workers Union (UWU).

“It’s just obscene.

“They’ve [early educators] really voted with their feet over the past six months.

“I don’t think there’s a center in the country that is not currently advertising for an early educator.”

Brisbane early childhood teacher Samira Shire said she felt undervalued.

Woman wearing a gray hijab.
Brisbane early childhood teacher Samira Shire has been working in the industry since 2014.(ABC News: Chris Gillette)

“Our wages are one of the lowest in the country — I can’t say it’s the lowest, but it’s really quite close,” she said.

“The bit that bugs me when I read comments from the community is always how people think that we are not qualified, how people think that only a percentage of a center is working as qualified educators and the rest are working without qualification — that’s not the case.”

Impact on children

The high turnover of staff can have a devastating effect on the quality of care and education, according to developmental psychologist Karen Thorpe from the University of Queensland’s Brain Institute.

“Some of our research that we’ve recently reported shows that emotional attachment, and that emotional support and emotional quality of care, has effects on children’s language development, but also we’ve done some data linkage to show it has effects right through to secondary education,” she said.

Woman with short hair wearing a gray jacket and pearl necklace.
Karen Thorpe says early educators are “seriously important” in a child’s development. (ABC News: Michael Lloyd)

Professor Thorpe said there was an overwhelmingly strong case for the federal government to invest more money into early childhood care and learning in order to improve wages and conditions.

“We need to more strongly advocate that these are not just childcare workers,” she said.

“They are seriously important educators at the most serious point in human development.”

Measures to improve pay

Apart from providing more federal funds, one of the obstacles to improving pay rates in the sector is the present structure of Australia’s industrial relations system, according to gender pay expert Meg Smith from the University of Western Sydney.

“There’s only been one successful equal remuneration order in the past 20 years, and I think that speaks to some of the challenges,” she said.

However, Dr Smith said she was encouraged by the Albanese government’s pledge to strengthen the gender equity section of the Fair Work Commission and supporting legislation.

“I am optimistic if those changes are to be implemented and to have applications across multiple paths of the Fair Work Act, I would be optimistic that there’s a capacity for change,” she said.

Two female children choose from a tin of colored texts
The Albanian government has pledged $5.4 billion to make childcare more accessible. (ABC North Queensland: Nathalie Fernbach)

The UWU has organized a national shutdown of the early childhood education and care sector on September 7 to highlight these wage issues and is also calling for a more substantial restructuring of the industry.

A recent Australia Institute report found 77 per cent of service providers are private, for-profit operators — one of the highest rates among OECD countries.

“To achieve the aim that ECEC [Early Childhood Education and Care] in Australia becomes an essential service, like Medicare, it has to be delivered more on a basis of public need than private profit,” Andrew Scott of Deakin University and convenor of the Australia Institute’s Nordic Policy Center said.

“To sustain adequate public expenditure on childcare, and to avoid further escalating fees for parents in Australia, there will need to be less reliance in future on paying subsidies to private, for-profit operators.”

The UWU’s Helen Gibbons said there was a “creeping commercialization” in the sector.

Three pictures of children's artwork hanging on a string.
Australia has one of the highest rates of for-profit early education operators among OECD countries.(ABC News: Chris Gillette)

“We have seen an increasing number of for-profit providers – private companies and private equity – making a lot of money off taxpayers,” she said.

“And it’s going to profit, it’s not going to little children … [it’s] certainly not going to early educators.

“It’s a crazy system.”

ELACCA’s Elizabeth Death disagrees.

She said Australia had strict quality controls that allowed a mixed market to operate effectively, and the government’s immediate focus should be on fixing the staffing crisis.

“I think the most important factor here is not trying to turn the sector upside down at a time we have a workforce crisis, [and] at a time our children need the best, most consistent education care.”

Watch this story on 7.30 on ABC TV and ABC iview.

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Categories
Australia

Student jobseekers say $7b Centrelink changes are ‘penalizing’ them for studying

Rebekah Maslen has been working hard to prepare herself for a new career.

The Ocean Grove-based student is completing a diploma of early childhood education and care, which includes 24 hours per week on placement, plus about 15 hours of study and two days of classes.

She is also one of many Australians struggling to come to grips with the biggest overhaul of unemployment services in decades.

“I would say the transition has been appalling,” she said.

“The way I’ve been treated … and the lack of information around how to use the system in detail [has] not been a very good experience.”

At the start of July, more than 800,000 jobseekers transferred to Workforce Australia, which has been pitched as a more flexible alternative to the much-maligned jobactive system.

The changes were passed under the Morrison government with Labor’s support prior to the May election. Contracts with job service providers — private companies paid by the government to get people into work — worth $7 billion were also signed.

To continue receiving the JobSeeker payment, most people need to perform mutual obligations — tasks set by the government aimed at enhancing employability.

Under jobactive, mutual obligations most commonly revolved around job applications, and jobseekers needed to submit 20 a month. That requirement could be waived if a jobseeker was completing a Certificate III course or above, which includes diplomas.

Now, those required to complete mutual obligations have transitioned to a system where they earn points for completing a wider range of activities, such as short courses, getting a drivers license or attending a job fair.

If they do not receive a certain number of points each month, their payments can be suspended.

A white woman with blonde hair and red overalls sitting next to a computer screen that says 'how to earn points'
Rebekah Maslen has had trouble getting her placement hours recognized.(ABC NewsNorman Hermant)

Ms Maslen said she was told by her job provider that to comply with the new system she must apply for at least four other jobs every month on top of her diploma and placement.

She also said she had consistent difficulty finding a way to get points credit for her placement hours through the online portal.

“The things you’re asked to do for getting points, things like getting a forklift license … I don’t find very helpful as someone who’s studying,” she said.

‘It’s really demoralizing’

The government made a series of tweaks to the design of Workforce Australia days before it launched.

Employment Minister Tony Burke said at the time that the changes would ensure someone participating in full-time study or training that improved their long-term job prospects “would not be putting their qualifications at risk”.

However Ms Maslen said that was what she felt Workforce Australia was doing to her.

“I feel penalized for choosing to study and to do a placement,” she said.

A white woman with blonde hair and red overalls looking at a computer screen
Rebekah Maslen says her experience with Workforce Australia has been poor.(ABC NewsNorman Hermant)

Ms Maslen said she had also been frustrated by experiences with her job provider.

“I often come back from my interviews feeling very frustrated and often in tears because I don’t understand how to use the system,” she said.

“I kind of feel like I’m being made to do all these things just so someone in an office can tick a box. I don’t really feel like that’s fair and it’s really quite demoralizing.”

Asked about mutual obligations requirements for students, the Department of Employment and Workplace Relations (DEWR) said people undertaking approved full-time courses shorter than 12 months, such as Ms Maslen, should not have job-search requirements.

“Providers have been instructed to reduce the minimum job search requirement to zero for these participants. The department’s Digital Services Contact Center can also remove the job search requirement for those participants,” a spokesperson said in a statement.

‘Designed to punish people’

The overall transition to Workforce Australia has been heavily criticized, with jobseekers and advocates voicing confusion and concern ahead of the launch.

Outside those affecting students, a raft of other issues has surfaced since the scheme launched. The ABC has heard reports of jobseekers:

  • Being recommended jobs based in states they do not live in and requiring qualifications they do not have
  • Traveling hundreds of kilometers for short face-to-face appointments with providers which they said could have been done remotely
  • Entering information on the Workforce Australia app or website which was not later accessible to providers
  • Having to complete skills seminars on things they already know and complete questionnaires assessing whether “zest” was a character strength of theirs

Jay Coonan, a spokesperson from the Antipoverty Centre, said jobseekers were not being treated as individuals and had been left to “figure out the system themselves”.

“It’s much the same [as jobactive]. It was never about making it more flexible for people, even though that’s what they marketed it as,” he said.

A white man with brown hair sitting at a computer
Jay Coonan says the rollout of Workforce Australia has been “a mess”.(ABC NewsNorman Hermant)

Mr Coonan said many of the issues to arise were foreseeable and things overall were “a mess”.

“There are people out there who are pretty much working full time … but are still forced to do mutual obligations simply because the system is designed to punish people who need help from the government.”

The DEWR spokesperson said the app and website were continuously reviewed to ensure they “meet the needs of users”, and jobseekers concerned by how their appointments were being managed could contact it via the National Customer Service line.

‘Everyone needs to be aligned’

Mr Burke last week flagged concern with the rollout and granted user experience had varied “wildly”.

A parliamentary committee has been set up to scrutinize the program, but will not report back until September 2023.

Sally Sinclair, CEO of the National Employment Services Association, the peak body for the contracted employment services sector, said she thought the rollout was going “relatively well” given the scale of the transition.

“Everybody is working very hard to make this the most positive experience possible for both the participants and employers … but it’s going to take a bit of time to build,” she said.

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Categories
Australia

Helping young people who have experienced trauma get into the workforce

For 25-year-old Alana Cook, the thought of going into a business and asking for a job was scary.

“You read job applications and you’re like ‘There is no way that I’m ever going to get a job like that’,” she said.

When Ms Cook finished high school, she felt lost. She was living at home where she experienced issues with family and domestic violence.

A recommendation for her to go and live at the Youth Foyer in Shepparton, which provides safe and secure accommodation for young people who are unable to live at home, changed everything.

“I’ve never had that much support before. It was unusual for me for people to say, ‘Do you need help? Do you need anything?'” she said.

three women sitting at a bench in a park
Sarah Norris and Lisa Kerr hope that hearing about Alana Cook’s experience will help businesses better engage with the city’s young people.(ABC Shepparton: Courtney Howe)

The Foyer introduced Ms Cook to Jenny Foott from Foott Waste Solutions, which took the pressure off her needing to approach the business by herself.

“I didn’t have an interview,” Ms Cook said.

“I had a conversation with her explaining my situation and she explained the expectations that she had and that was a way of understanding both of our needs and where we could meet in the middle.”

Ms Cook said that conversation led her to work one day a week at Foott Waste and had given her the confidence to go after more jobs, while she undertook full-time study at Latrobe University in Shepparton.

Bringing employers and young people together

Ms Cook and Ms Foott will speak about their experience at a Youth Employment Summit this week in Shepparton, which will bring local businesses together to hear how they can attract and retain young people.

Sarah Norris is the senior youth investment coordinator with Better Futures and the Education First Youth Foyer Shepparton and is one of the people behind the summit.

Ms Norris said the idea was to help employers understand the issues being faced by young people in Shepparton, particularly those who had experienced trauma.

“A lot of people have experienced some form of stress themselves and they hopefully have not experienced significant trauma, but they’ve felt that stress and we all know how we personally react,” she said.

“I think in the cohorts that I work with it can manifest in different ways and sometimes the behavior that is demonstrated, which is just a symptom of the trauma and stress, can be interpreted incorrectly.”

Ms Norris said businesses were screaming out for workers and there were plenty of young people who wanted to stay and work in Shepparton.

“It’s about helping those employers tap into those resources and tap into young people who want to stay in Shepparton. They’re comfortable here, this is their home, this is their community, and we want to grow that.”

Shops down a street
Sarah Norris says Shepparton businesses are crying out for workers.(ABC Shepparton: Courtney Howe)

Strong interest from business community

Lisa Kerr from the Goulburn Murray Local Learning and Employment Network said there had been strong interest from businesses for the event.

She said there were many businesses in Shepparton that were finding ways to work with young people, and they hoped they could use those examples to show others what was possible.

“Whether it be some employment programs that they’re able to bring in or even just speak with their staff around expectations and coaching them a little bit,” Ms Kerr said.

“The idea is to showcase some of those businesses that are doing that, that are really open to embracing that in the workplace and realizing that things have changed over the past few years, and they have to be flexible and look at different ways that they can be included in their workplace.”

Ms Cook hoped sharing her experience would encourage other businesses to sit down and start a conversation.

“Be open to young people, have a conversation,” she said.

“You don’t always know what they’re experiencing or have experienced yourself, but some level of understanding and compassion is needed.”

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