Urgent action needs to be taken to eliminate the “unacceptable” backlog of veterans’ compensation claims, with almost 42,000 awaiting processing at the end of May, a royal commission has warned, saying the situation may lead to suicides.
Key points:
- Thirteen recommendations have been made in the interim report, with five of them focusing on the DVA’s claims process and staffing levels
- The commissioners identified 50 previous reports and more than 750 recommendations on these issues in the past 22 years
- More current and former ADF members have died by suicide than in combat in the Afghan and Iraq wars, the government says
The Royal Commission into Defense and Veteran Suicide handed down its interim report this morning, calling for an end to the backlog and for a simplification of the claims system to make it easier for veterans.
The commission made 13 recommendations, with five focused on the Department of Veterans’ Affairs’ claims processes and staffing levels.
Another eight are intended to make it easier for witnesses to appear before the commission and allow it to more easily access documents.
The commissioners also said they were “dismayed” at the “limited” ways the federal government had reacted to previous reports relevant to the topics of suicide and suicidality among serving and ex-serving defense force members.
“We have identified over 50 previous reports, and more than 750 recommendations [since the year 2000],” the report said.
‘Lives depend on’ clearing claims backlog
Commission chair Nick Kaldas said the Department of Veterans’ Affairs’ (DVA) claims backlog was “unacceptable” and could lead to suicide and suicidality in some cases.
“Behind each claim is a veteran who needs support, and it is seriously important that this assistance is provided as quickly as possible — lives and livelihoods depend on it,” he said.
The commission has recommended the department be given until March 2024 to eliminate the claims backlog, and called on the government to streamline processes and ensure DVA had the necessary resources to do so.
The report found Australia’s veteran compensation and rehabilitation system was “so complicated that it adversely affects the mental health of some veterans” and it recommended the federal government introduce legislative reforms by the end of the year.
“Previous reports and inquiries … have called for legislative simplification and harmonization,” the report said.
“We recognize that making change will not be easy, but the difficulties of reform provide no justification to delay any further.”
Witness calls department ‘cruel and inhumane’
The commission has heard wide-ranging accounts of horrific abuse and trauma since public hearings began in November last year.
At the Tasmanian hearings, which wrapped up on Wednesday, the commission heard from Senator Jacqui Lambie, who said a back injury that resulted in her being medically discharged began a six-year battle with the Department of Veterans’ Affairs for compensation, as well as debilitating pain and depression.
She said the department put her under surveillance after becoming suspicious she was faking her injuries, and representatives from the rehabilitation service spied on her from a bush near her back fence.
The widow of an ex-serviceman also spoke out about her struggles with the “cruel and inhumane” Department of Veterans’ Affairs.
She said she struggled to access support following her husband’s suicide.
And a former soldier spoke of his trauma after seeing the bodies of two boys killed in combat in Afghanistan.
Australia has lost more serving members to suicide than recent combat: Minister
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Veterans’ Affairs Minister Matt Keogh said the federal government was committed to a better future for Australia’s current and ex-service personnel and would look into implementing the report’s recommendations.
“Unfortunately, the rate of veterans’ suicide in Australia is a national tragedy,” he said.
“It’s devastating that Australia has lost more serving and former serving personnel to suicide than it has lost through operations over the last 20 years in Afghanistan and Iraq.”
Mr Keogh said it was important the recommendations were “addressed as a priority” and the government had already started hiring 500 additional staff to help the Department of Veterans’ Affairs clear its claims backlog.
He also said it had been made clear to the defense force and government departments that “the royal commission must be assisted in any way possible to ensure that it can make the most effective recommendations on how to address the scourge of suicide that has plagued our defense personnel, veterans and families.
Mr Keogh said he was “deeply sorry” if there had been failings in the way the defense force and the Department of Veterans’ Affairs had operated.
‘We’ve had silence for long enough’
Julie-Ann Finney, the mother of a veteran who took his own life, said it was “uplifting” to know that people were finally talking about the high rates of suicidality among current and former defense force personnel.
Ms Finney became a high-profile campaigner for the commission to be established after her son, Petty Officer David Finney, took his own life in 2019.
She has attended hearings all over the country, carrying a photo of David with her each day.
Ms Finney said the hearings were confronting, but incredibly important.
“It’s frustration, anger and trauma associated with all this listening, but the alternative is silence, and we’ve had silence for long enough,” she said.
“Unfortunately, I was quite naive before my own son took his life but I don’t find myself naive anymore. I need to keep learning, keep listening to people.
Ms Finney called on the federal government to immediately act on the interim report’s recommendations, but she said she was more confident than ever that change would occur.
“I don’t want to speak to another mother who has recently lost her child, or a father or a partner,” she said.
“We need to look at why this is happening and find solutions, and I feel at the moment that that is coming out.
“We will just keep fighting. I’ve said it from the beginning that I didn’t bury my son to walk away — and there are hundreds like me.”
Ms Finney said she wanted to see the creation of an independent body where service personnel could report concerns about their mental health and unacceptable behaviour, and she also wanted the Department of Veterans’ Affairs to immediately clear its claims backlog.
Surge in compensation cases sees backlog grow six times in size
The commissioners said many people who had participated in the royal commission so far had spoken about their “frustration and disappointment” with the processing of compensation claims and “an unhelpful and negative attitude” from the Department of Veterans’ Affairs staff.
“Negative engagement with DVA staff regarding claims and entitlements was pervasive,” the report said.
“Long waiting times to action and pursue claims produced considerable frustration for ex-serving members.
“Many said that they dealt with simultaneous injuries, mental ill health and complex socioeconomic pressures.”
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