chief operating officer – Michmutters
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Air NZ brings home its largest planes from US desert amid surging flight demand

Air New Zealand is bringing home its 777-300 after almost 700 days in an American desert.

In 2020, the airline sent four of its largest plans – the 777-300ER – to a storage facility in Victorville, California, in the Mojave Desert amid Covid-19 decimating international travel.

At that time it was unknown when they would return.

But now, given the sheer demand for flights, the airline is bringing its largest widebody jet aircraft out of hiding to bolster its network.

Air New Zealand chief operating officer Alex Marren said one of the most exciting things about bringing back these aircraft is the airline is going to hire and rehire people to service them and the rest of it fleet.

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“Since April 2021, we have welcomed back around or hired more than 2000 people across cabin crew, pilots, maintenance, engineers and airports and we’re looking for more,” Mr Marren told news.com.au.

“In our cabin crew alone we’ve hired and rehired around 1000 people, all of whom are really excited to welcome customers on-board.”

Mr Marren said when the hard decision was made to park their 777 fleet, they knew the desert was an ideal environment due to its warm and dry conditions.

“After being stored for almost two years in this climate, they are coming out of long term parking in good condition,” he added.

He explained it takes around six to eight weeks to get a desert-based 777-300 ready to fly and the team are working with a local maintenance provider to reanimate its aircraft out in the desert.

“The process starts off with a good wash to get rid of the dust and grime that has accumulated in long term parking out in the Mojave Desert,” Mr Marren said.

“Our engineering teams then remove the protective shrouds and materials on the wheels, sensors and wings and undertake a thorough servicing and maintenance program to get these aircraft serviceable and ready to fly again.”

He said a lot of work goes into making sure the aircraft is ready to fly — including servicing the wheels on the landing gear to checking upholstery and the in-flight entertainment system.

When is takeoff

The first 777-300 aircraft, registration ZK-OKP, is due to leave Victorville in late August for

Auckland where it will have scheduled maintenance before rejoining the 777-300 operating

fleet from late September.

It can carry up to 342 customers with up to 154 cubic meters of cargo capacity available.

“It’s a welcome change from the type of flying our operating aircrew did through the height of the pandemic and for those stepping back onto a 777-300 for the first time in more than two years, it will be an emotional reunion with one of their favorite aircraft,” Mr Marren said.

ZK-OKP is the first of four Victorville-based 777-300 aircraft to be reanimated and the airline

is working through a program to bring back the three remaining aircraft over the next

year. The airline also has three 777-300 aircraft that were stored in Auckland for the last two

years. Two of these aircraft are back in service, with 777-300 ZK-OKO due to re-enter service

in the coming weeks.

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Categories
Business

Qantas moves managers and executives into baggage handling

Qantas senior executives and managers will step down from their usual roles to pitch in as ground handlers, as the airline continues to suffer from major staff shortages.

The shake-up is part of an extraordinary contingency program expected to last three months and help the airline get back on its feet before the busy summer holiday period.

While the airline has rehired close to 2000 staff after letting about 1700 ground handlers go during the pandemic, it has struggled to stay on top of baggage, flight delays and cancellations.

Chief operating officer Colin Hughes told staff that during the contingency program, they would be an “embedded resource within the ground handling partners”, Australianreports.

“This means you’ll receive a roster, be scheduled to operate and be supervised and managed in the live operations by our ground-handling partners.”

Staff participating in the program would be required to sort through and scan bags, and drive airport tugs to carry luggage onto planes and between terminals.

“It’s our singular company focus to support our teams to get our operation back to where it should be and provide our passengers the experience they expect from the airline,” Mr Hughes said in his note to staff.

A Qantas spokesperson said the measures were introduced as a result of staff shortages caused by flu and Covid, as well as the tight labor market.

“We’ve been clear that our operational performance has not been meeting our customers’ expectations or the standards that we expect of ourselves – and that we’ve been pulling out all stops to improve our performance,” they told news.com.au .

“As we have done in the past during busy periods, around 200 head office staff have helped at airports during peak travel periods since Easter.

“While we manage the impacts of a record flu season and ongoing Covid cases coupled with the tightest labor market in decades, we’re continuing that contingency planning across our airport operations for the next three months.”

Qantas is filing an appeal in the High Court after the Federal Court found it was in breach of the Fair Work Act for sacking almost 2000 staff during the pandemic.

It has yet to fully staff its operations since domestic and international travel summarized following the Covid shutdown period.

Qantas’ reputation has suffered immensely in recent months with furious customers complaining about delayed and canceled flights, missing luggage and extreme customer service wait times.

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